CALL CENTER: Quiz

CALL CENTER: Quiz

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Question 1 of 4

1. Question
What is customer loyalty?
- a) The willingness of customers to continue doing business with a company and recommend it to others.
- b) The number of customers a company acquires in a given period.
- c) The total revenue generated by a company from its customers.
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Question 2 of 4

2. Question
Why is good customer service important for building customer loyalty in call centers?
- a) It helps agents meet their sales targets.
- b) It fosters a sense of loyalty that benefits the company in the long run.
- c) It reduces the number of customer inquiries.
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Question 3 of 4

3. Question
What does customer satisfaction refer to?
- a) The level of happiness or contentment that a customer feels after interacting with a company's products, services, or employees.
- b) The number of customers a company acquires in a given period.
- c) The total revenue generated by a company from its customers.
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Question 4 of 4

4. Question
Why is measuring customer satisfaction important for businesses?
- a) It helps companies meet their sales targets.
- b) It can impact customer retention and loyalty.
- c) It reduces the number of customer inquiries.
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