Hai English Training and Assessment Center

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Price

499

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Course Level: Beginner

In the fast-paced world of call centers, effective communication is paramount. The “Effective Communication for Call Center Professionals” course is specifically designed to equip call center agents and customer service representatives with the necessary language skills, strategies, and techniques to excel in their roles. This course is tailored to enhance verbal and written communication, active listening, empathy, and problem-solving abilities in a call center environment.

Course Overview:

Unleash your creativity and dive into the world of poetry with our “Exploring the Art of Poetry Writing” course. This comprehensive 8-week program is designed to help aspiring poets, writers, and enthusiasts develop their poetic voice, master various forms and techniques, and create evocative and captivating poetry.

Course Content

LESSON 1
Call Center Chronicles:: A Journey to Customer Service 1 Quiz
LESSON 2
LESSON 3
LESSON 4
Mastering Product and Service Knowledge: A Comprehensive Guide 1 Quiz
LESSON 5
Mastering Call Control: Techniques for Effective Call Handling 1 Quiz
LESSON 6
LESSON 7
Mastering Time: Techniques for Boosting Productivity 1 Quiz
LESSON 8
LESSON 9
LESSON 10
LESSON 11
LESSON 12
Thriving Under Pressure: Strategies for Wellness and Success 1 Quiz
LESSON 13
LESSON 14
Success Story, Favorites, or Personalities
The Story of the Ponzi Scheme’s Success 1 Quiz
The Story of Oprah Winfrey’s Success 1 Quiz
Quotes
Prince Harry’s Quotes
Motivational Quotes for Life
Tips
Here’s What You Don’t Know About Working hard
Quiz
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